Never EVER Get Internet Service From MediaCom

[Mistermoonlight]

Hi folks, sorry it has taken me so long to get through. My wonderful internet service provider, MediaCom, has done it again.

Would that they only had some competition, but no, they have have a monopoly on cable internet in my area.

Today, at about noon, my service went down. It had been up for 48 hours before that with no problem. The only way I got it back up again previously was by talking to an area supervisor last Friday night. It was up again on Saturday morning. It had been out 3 times for extended periods the week before.

I have wiped out almost all of the time on my cell phone talking to them today, and all I've gotten were jerks on the phone. The first internet tech guy I talked to told me that my 'card' had been switched from one that had 15 people on it, to one that had 6 folks on it. I asked him why, and he said that it was something they did with folks who had continual service problems to see that they got faster service. He also said that he had reported an outage in my area based on what he saw, and that someone would be dispatched to fix it within 45 minutes.

I knew enough to call back an hour later, and found that no outage had been reported in my area, and despite my constant requests to be escalated to an area manager nothing was done. The three people I talked to in that period were incredible jerks, and they basically wiped out all the time I had remaining on my cell phone, almost two hours, which was mostly spent waiting for someone to connect.

This is part of an ongoing problem. A few years ago they closed the MediaCom office in not only my town, but all of the towns they serviced in the county, and they went from a customer being able to call the local office and get help right away, to having to call a national number where you never got anyone in the area. The only office in the county is now an hour away. Not that you can actually call that office any more. The number is not available.

One month recently my internet bill was $0 because of the shoddy service. My advice? If you possibly can, stay away from them by all means. It's not worth your money or your time.

I've had it with them.

[TheFlashFan]

that sucks moon hope you find better Internet Service

[Mistermoonlight]

I would love to have some competition in the area.

Cable internet service is the fastest. I've had DSL and other services, but they don't even come close.

MediaCom is the cable TV service in my area--the only one--and they also provide internet service, such as it is. They have a monopoly.

I remember back in the 1980s when my parents lived in a market where there were competing cable TV providers, and the prices and service were unmatched. However, these days that's almost unheard of.

We need to cut out the monopolies and allow free competition for service. It wouldn't take much for someone to be able to do a better job than MediaCom in my area, and I'd be glad to give my money to them instead, if they would do nothing more than just keep my service going most of the month instead of a fraction of it.

[Aeryn]

For a short time, I had A T & T U-Verse (DSL) for internet. IT SUCKED ASS. Half the time, it didn't work. So I cancelled the service and switched to Time Warner's cable internet....I am so happy about this!! It actually works!!

On another note, who remembers Z channel? You know, that thing before cable tv?

[Mistermoonlight]

OMG, the Z channel! I never saw it, but watched the wonderful documentary on it: Z Channel: A Magnificent Obsession.

Seeing that should be required cultural literacy.

Just wish I'd been there to see the channel when it ran.

[Aeryn]

That's where I first saw Dutch movies...and developed a huge crush on Rutger Hauer. This was before most Americans knew who he was.

I loved the German movies too. The Tin Drum is a personal favorite.

[SoCal]

I remember hooking up to cable for the first time in 1981.

I think the monthly charge was $6.95 or $8.95.

I remember the "Z" channel. Does anyone else remember the "ON" channel. That's where we watched baseball games....they also played hard XXX movies at 1 am.

Now, I have no cable choice....it's Time/Warner. I use them for cable and internet connection but refuse to give them my phone service since THEIR phone service sucks.

I thought about ditching cable for "DISH" sattelite, but there are too many local programs they don't carry.

I remember TV's that had only 13 channels on the dial. And some of those were never watched. Less choice, but at least it was free.